Business Development Manager:
Discover Kalamazoo is the official destination marketing organization for Kalamazoo County. We recruit meetings, events, and conferences, that create positive economic impact throughout our community. We connect planners with local businesses and provide information and resources to both visitors and residents. We find every way possible to share our love of our community and let others know why Kalamazoo is the perfect place for a unique getaway, meeting, or event. We work to share Kalamazoo with everyone, inspiring visitors and residents to discover Kalamazoo.
The Business Development Manager will help new and existing groups discover Kalamazoo for their next meeting or event destination. The Business Development Manager will be an outstanding ambassador of Kalamazoo, and will be passionately proud of our community, exude contagious positivity, and make sure all our diverse visitors are valued and welcomed.
Find new groups who are looking for a destination to hold their next meeting, convention, special occasion, or get-together
Establish and maintain great relationships with new and existing meeting planner partners
Leverage extensive local knowledge, great working relationships with lodging and event venues, and outstanding customer focus to develop compelling, customized proposals to diverse groups of potential visitors
Secure meetings and events which will result in hotel room night sales, resulting in increased visitor spending and promotional exposure for the Kalamazoo region
Partner with Destination Services Manager to ensure a top-notch experience for our visitors
Maximize the value of the Customer Relationship Management Database and other tools and resources at our disposal to help us proactively identify issues and opportunities
Conduct post-event analyses, business reviews, and competitive reviews to ensure Kalamazoo remains a competitive destination
Embody the Discover Kalamazoo values
Participate in all organizational trainings and in-service days
Excellent customer service skills, including willingness to engage and be accessible to clients, sometimes in evenings and/or weekends. Must be willing to accommodate time shift of regular work hours to accommodate volunteer planners, e.g., 10am-6:30pm
Must be open-minded and enjoy engaging with diverse colleagues, partners and visitors.
Must be a self-starter and able to independently identify the tasks that need to be done in order to accomplish the position requirements
Excellent verbal and written communication and presentation skills.
Excellent analytical skills
Proven organizational skills with the ability to manage multiple assignments.
Associate’s Degree in business, hospitality or similar field and minimum 3 years of relevant sales or event planning experience
Must be willing to travel up to 10% of the time
Ability to frequently lift, carry or otherwise move and position objects weighing up to 40 pounds.
Must have a valid driver’s license and reliable transportation.
Bachelor’s degree in business, hospitality, or similar field
Experience working with a broad range of diverse groups
Local area knowledge
Frequently required to use hands and fingers to handle, feel or operate equipment, and reach with hands and arms.
Frequently required to talk and hear; frequently required to stand and walk.
Occasionally required to climb, balance, stoop, kneel, crouch, bend, twist and crawl.
Occasionally required to lift, push, pull and/or move up to 25 pounds.
Specific vision abilities required include close vision, distance vision, depth perception and the ability to adjust focus.
To apply, please email a resume and cover letter to:
Or mail to:
240 West Michigan Ave
Kalamazoo, MI 49007
No phone calls, please. Applications must be received by Thursday, February 25th, 2021.
Frequently in the general office environment lighting and temperature are adequate, and there are no hazardous conditions.
Occasionally works at large gatherings, both indoor and outdoor, exposed to numerous people and various climate conditions.
Exposed to temperature conditions common at the time.
Noise level is usually moderate/conversational.